🧾 Refunds & Returns Policy — Usha Glass Industry (UGI)

At UGI, we value your satisfaction and stand behind the quality of our glass packaging. However, due to the nature of our products — especially custom-made or bulk orders — our return and refund policy is structured to ensure fairness while maintaining product integrity.


📦 Return Eligibility

We offer a 7-day return window from the date of delivery for eligible items. To qualify for a return:

  • The item must be unused, unopened, and in original condition

  • Packaging should be intact and unmarked

  • You must provide proof of purchase (invoice or order ID)

Note: Custom-printed or tailor-made products are non-returnable, unless they arrive damaged or defective.


🔁 How to Request a Return

To initiate a return, please email us at [email] with:

  • Your order number

  • Reason for return

  • Clear photos if the item is damaged or defective

Once your return is approved, we will share return shipping instructions. Do not send items without prior confirmation, as they may be rejected.


💰 Refunds

Once we receive and inspect the returned items, we’ll notify you about the approval status.

  • If approved, your refund will be processed to your original payment method within 7–10 business days

  • Banks or payment gateways may take additional time to reflect the amount

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please reach out to us at [email]


❌ Non-Returnable Items

  • Custom-designed or branded packaging

  • Opened or used glass containers

  • Items returned without original packaging

  • Clearance or discounted bulk orders (unless defective)


Need Help?

For questions about returns, damaged shipments, or anything else, don’t hesitate to contact our support team at:
📩 [email]